Frequently Asked Questions.

Do you accept returns or give refunds?

No. All sales are final. We do not accept returns or issue refunds, so please double-check your order before you place it.

Can I exchange my item for a different size or color?

No. We do not offer exchanges. Please make sure you select the correct size, color, and style before checking out.

What if I made a mistake on my order?

Because all sales are final, we are not responsible for customer mistakes (wrong size, wrong color, wrong address, etc.). Always carefully review your order summary before payment.

If you just placed the order and notice an error, contact us immediately. If your order hasn’t started processing, we maybe able to update it, but this is not guaranteed.

What if I received the wrong item or there’s a problem with my order?

If you received something different from what is listed on your order confirmation, contact us within 48 hours of delivery with:

  • Your order number

  • A photo of the item

  • A photo of the packing slip

We will review the situation and let you know if a replacement is possible.

How long will it take to get my order?

Processing time is usually 3–7 business days, and shipping time depends on the carrier and your location. During busy seasons or holidays, processing and shipping may take longer.

Do you offer custom or personalized pieces?

If custom or personalized options are available, they will be shown in the product description. Custom items are also final sale and follow the same no-return, no-refund policy.

My package says “delivered,” but I don’t see it. What should I do?

Once a package is marked delivered by the carrier, we are not responsible for lost or stolen packages. We recommend:

  • Checking around your home and with neighbors

  • Waiting 24 hours to see if it shows up

  • Contacting the shipping carrier directly with your tracking number

 

How can I contact you if I have an issue with my order?

You can reach us at NiaaKnots@gmail.com.

Please include your full name, order number, and a clear description of the issue so we can assist you as quickly as possible.